Faena body and hair soaps are handmade natural products made exclusively with certified organic olive oil from Lesvos, herbs from our own private garden, clay for coloring and cleansing and essential oils.
Faena men care products include shaving products, such as preshaves, aftershaves, shaving soaps, handmade shaving brushes from olive tree wood and products specificaly tailored for beard care.
1. By courier (ELTA courier) or by Greek Postal Services. Applicable for shipping within Greece, in approximately 2-3 business days.
2. The shipment cost is automatically calculated, based on the weight of your order as well as whether you choose payment upon delivery (shipments up to 1 kg).
3. For orders, weighing over 5 kilos and for orders abroad, we recommend shipping by a transportation carrier of your choice or by DPD, or by Greep Postal Services respectively. For your options and any additional charges, we will notify you before shipping our products.
Payment Methods
Our online store faena.gr offers the following payment methods:
1.Payment upon delivery costs 2,90€ either by courier or by Greek Postal Services. This service applies only to shipments in Greece. Please state that you wish to pay your order with this method, in the "Comments" area of your order.
2.With bank deposit.
National Bank of Greece
Account Name: Fokion Theodorou
IBAN: GR7001103610000036100229693
SWIFT/BIC: ETHNGRAA
4. Payment by credit card
INTERNATIONAL CUSTOMERS
Shipping costs are provided automatically, based on weight and the destination of the parcel.
Shipping time
Shipments are usually completed within 3-4 business days in Greece and approximately within 7-10 working days abroad. In remote areas, shipping time can last additional days.
GENERAL TERMS
Welcome to FAENA website. Browsing our website requires to subscribe to it. You should be aware that if you wish to browse our online store and make a purchase, you will be asked to create an account with all the necessary information to complete your purchase. To complete your order you need to complete the following information:
- Your name
- Your e-mail address
- Your phone or cell phone
- Location details (country, city, address, region, etc.)
PERSONAL DATA & SAFETY
www.faena.gr recognizes the importance of the issue of security of your Personal Data and your electronic transactions, and takes all necessary measures with the most modern and advanced methods, thus ensuring maximum security. All information related to your personal information and transactions is secure and confidential.
During your visit to our website and in order to purchase our products or to contact you to inform you via newsletter, updates or coupons about our products and our offers, you will be asked to state your details (name, email address, etc.). Any personal data you provide anywhere on the pages and services of our website is used solely by our company or our partner companies for the purpose of supporting, promoting and executing the transaction, ie for communication with you so that we can inform you. for the progress of your order or for new offers and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection of personal character, as it applies each time.
Our website operates in accordance with applicable Greek and Community law. The personal data we have will be kept secure in our systems for as long as the user is registered in the services of our website. The data is deleted after the termination of the transaction in any way.
Data kept in file may be provided to the police, judicial and other administrative authorities, upon legal request of the latter and in accordance with the legislation in force at the time. The User has, within the framework of the legislation on confidentiality of telecommunications, the rights of information and objection provided for in articles 11 to 13 of the Law. 2472/1997. Each visitor can browse our website without giving any personal information. We will only need your personal information if you place an order or wish to contact us.
COPYRIGHT
Discreet titles, trademarks posted on the Website are the property of the Company. The company reserves the right to initiate civil, administrative and criminal proceedings against any violator of the relevant terms.
All texts, photographs, drawings, commercial and financial data, programs, clothing and other product designs, the layout of the website are the intellectual property of the company and are protected by the relevant provisions of Greek law. European and applicable international intellectual property agreements. Based on the above, total or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification and any related action on the above data is expressly prohibited, without any express prior written consent of the company. Otherwise, the above actions may infringe the intellectual property rights of the company, which reserves the right to claim any positive and damaging damage caused to it in accordance with the provisions of the current legislation.
CONTACT
In case you want to contact the customer service department of www.faena.gr, please fill in the special contact form or send us an e-mail to info@faena.gr. If you do not receive an immediate response to your request (within 24 hours of the weekend) or consider that your issue needs immediate service, you can then contact us by phone at +30 22530 29990 from 09:00-14:30, except on weekends.
In case you have any complaints about the fulfillment of your order or for any other reason related to our online store, do not hesitate to contact us, either by phone or by sending an e-mail to info@faena.gr.
VARIOUS TERMS
The Company reserves the right to modify these terms at any time, which will be announced on the website within a reasonable time. In any case, for the User, the terms posted on the date of his order will apply. The Company also reserves the right to discontinue at any time and unannounced part or all of the services provided on the website. The non-exercise of any of the rights deriving from these terms of the Company does not in any way imply resignation from them.
APPLICABLE LAW - JURISDICTION
This law applies to Greek law, while the Courts of Athens are competent for any dispute that may arise. Alternatively, the out-of-court settlement is proposed through the European Alternative Dispute Resolution Agency, by clicking here
RETURN POLICY
In cases you wish to return the product you purchased (change or replacement), you should contact us at +30 22530 29990 or at info@faena.gr. We accept changes and returns up to 7 days after the date of receipt of our products. After contacting us, you will send the product / products you wish to return to the address of Skala Kallonis, Lesvos 81107, Greece (Faena-Fokion Theodorou), so that as soon as we receive we will forward your new order.
REIMBURSEMENT
You have 7 days to withdraw from the purchase you may have made through our website. The right of withdrawal is exercised when you want to return the product you bought from our website and be reimbursed. Products should be returned at their original state, and after you have contacted us to state the reasons for your return. . The above deadline of seven (7) calendar days for the exercise of the right of withdrawal, is exercised from the next day that you or a person you may have indicated to us responsible for the receipt of your products (other than the carrier) acquired the physical possession of the purchased goods.
